1. What materials are your products made of?
Our jewelry is made with high-quality S925 sterling silver and premium cubic zirconia. Some collections also feature natural gemstones such as turquoise.
2. Are your products hypoallergenic?
Yes. S925 sterling silver is skin-friendly and suitable for sensitive skin.
3. How long does order processing take?
Due to our hand-finishing process—including polishing, quality inspection, and custom packaging—orders require 5–10 business days to process before shipment.
4. When will my order arrive?
After your order is shipped, delivery time is approximately:
United States: 7–15 business days
Canada / Australia / Europe: 10–20 business days
Other international regions: 12–25 business days
Actual delivery times may vary depending on customs and logistics conditions.
5. How can I track my order?
Once your order ships, you will receive a tracking number via email.
Tracking updates may take 24–72 hours to appear.
6. Do you offer free shipping?
Yes.
Orders over ¥130 qualify for free shipping.
7. Can I change or cancel my order?
If your order has not entered processing, please contact us as soon as possible at:
soul@wildasoul.com
Once production or packaging has begun, changes or cancellations may not be possible.
8. Do you accept returns or exchanges?
Yes. We accept returns within 30 days of delivery under our Return & Refund Policy.
Items must be unworn, unused, and in original condition.
9. My item arrived damaged. What should I do?
Please contact us immediately with photos of the damaged item and packaging.
We will arrange a replacement or refund.
10. Do you offer gift packaging?
Yes. All Wilda & Soul jewelry comes with elegant brand packaging suitable for gifting.
11. Are your products waterproof?
Our jewelry is resistant to daily wear but not fully waterproof.
For best care, avoid swimming, bathing, and harsh chemicals.
12. How do I contact customer service?
You may reach us at:
soul@wildasoul.com
